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Shipping and Returns
Return and Refund Policy
Our Return and Refund Policy was last updated on 20.08.2024.
Thank you for shopping at outilsculinaires.com
If for any reason you are not completely satisfied with a purchase, we invite you to read our refund and return policy.
The following terms and conditions apply to all products purchased by You from Us.
Interpretation and definitions
Interpretation
Words whose initial letter is capitalized have meanings defined under the following conditions. The following definitions have the same meaning whether they appear in the singular or the plural.
Definitions
For the purposes of this Return and Refund Policy:
The “Company” (referred to as “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Vivrebien.
“Goods” means the items offered for sale on the Service.
“Order” means a request from us to purchase Products.
The term “Service” refers to the Website.
“Website” means Ustensilesculinaires.com, accessible from this link .
“You” means the natural person accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Rights to cancel your order
You have the right to cancel your order within 14 days without having to justify your decision.
The deadline for cancelling an order is 14 days from the date on which you received the goods or on which a third party designated by you, who is not the carrier, takes possession of the delivered product.
To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement. You can inform us of your decision
By visiting this page on our website: contact
We will refund you no later than 14 days from the date of receipt of the returned Products. We will use the same means of payment as you used for the order and you will not have to pay any fees for this refund.
Return conditions
In order for the goods to be returned, it must be ensured that:
the goods were purchased within the last 14 days
The goods are in their original packaging.
The following goods cannot be returned:
The supply of goods manufactured to your specifications or clearly personalised.
The supply of goods which by their nature are not suitable for return, deteriorate rapidly or have passed their expiry date.
The supply of goods which cannot be returned for reasons of health protection or hygiene and which have been unsealed after delivery.
The supply of goods which, after delivery, are, by their nature, inseparably mixed with other items.
We reserve the right to refuse the return of any merchandise that does not meet the above return conditions, at our sole discretion.
Return of goods
You are responsible for the costs and risks of returning the goods, however, where possible, we may ask you to keep the item (without hindering the refund) or even send you a return label as a goodwill gesture.
We cannot be held responsible for goods damaged or lost during return. Therefore, we recommend that you use an insured and tracked courier service.
Our Return and Refund Policy was last updated on 20.08.2024.
Thank you for shopping at outilsculinaires.com
If for any reason you are not completely satisfied with a purchase, we invite you to read our refund and return policy.
The following terms and conditions apply to all products purchased by You from Us.
Interpretation and definitions
Interpretation
Words whose initial letter is capitalized have meanings defined under the following conditions. The following definitions have the same meaning whether they appear in the singular or the plural.
Definitions
For the purposes of this Return and Refund Policy:
The “Company” (referred to as “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Vivrebien.
“Goods” means the items offered for sale on the Service.
“Order” means a request from us to purchase Products.
The term “Service” refers to the Website.
“Website” means Ustensilesculinaires.com, accessible from this link .
“You” means the natural person accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Rights to cancel your order
You have the right to cancel your order within 14 days without having to justify your decision.
The deadline for cancelling an order is 14 days from the date on which you received the goods or on which a third party designated by you, who is not the carrier, takes possession of the delivered product.
To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement. You can inform us of your decision
By visiting this page on our website: contact
We will refund you no later than 14 days from the date of receipt of the returned Products. We will use the same means of payment as you used for the order and you will not have to pay any fees for this refund.
Return conditions
In order for the goods to be returned, it must be ensured that:
the goods were purchased within the last 14 days
The goods are in their original packaging.
The following goods cannot be returned:
The supply of goods manufactured to your specifications or clearly personalised.
The supply of goods which by their nature are not suitable for return, deteriorate rapidly or have passed their expiry date.
The supply of goods which cannot be returned for reasons of health protection or hygiene and which have been unsealed after delivery.
The supply of goods which, after delivery, are, by their nature, inseparably mixed with other items.
We reserve the right to refuse the return of any merchandise that does not meet the above return conditions, at our sole discretion.
Return of goods
You are responsible for the costs and risks of returning the goods, however, where possible, we may ask you to keep the item (without hindering the refund) or even send you a return label as a goodwill gesture.
We cannot be held responsible for goods damaged or lost during return. Therefore, we recommend that you use an insured and tracked courier service.
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