FAQs

Delivery times vary depending on your shipping address and the shipping method chosen. Generally, orders are delivered within 7 to 14 business days and after processing by our services.

Yes, we offer free shipping for orders over a certain threshold from time to time. The conditions for free shipping are specified during the ordering process.

Return costs are the responsibility of the customer, except in the case of a defective product or one that does not conform to the order. Please see our return policy for more details.

You can track your order by logging into your customer account on our website and going to the "Order Tracking" section. There you will find the tracking information provided by the carrier when possible.

If you are not satisfied with your order, you can return it within 14 days of receipt. Please see our " Returns " page for more information.

We accept payment by credit card mainly. Details are available during the order process.

Yes, we use advanced security protocols to ensure the safety of your online payments. All payment information is encrypted and processed securely.

Our general terms and conditions of sale are available on our website. They detail the terms and conditions of ordering, payment, delivery and return.

You can create a customer account by clicking on the icon located at the top right in the header banner. Then follow the instructions to fill out the registration form.

You can view your order history by logging into your customer account and going to the "Order History" section. There you will find a list of all your previous orders.